Good evening, Jordan
Mesabi Outfitters
4 open · 1 waiting on your team · 2 devices offline
You’ve been with IT North since 2023 — 18 workstations/laptops and one server on managed plans. This demo uses fictional data so prospects can click around safely.
Announcements
From IT North-
Quarterly patch window — Aug 23
All 18 managed endpoints and the server on Standard / Server Standard will receive cumulative updates Saturday morning. POS systems first; warehouse PCs second.
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New portal: billable vs contract time on your dashboard
Company admins can now see year-to-date Billable Time and Contract Time at a glance, with ticket-level estimates on Billing.
Ticket activity · 14 days
- In progress 1
- Waiting 1
- Open 1
- Closed 4
- Scheduled 1
Employees
All users-
Jordan Hale jordan.hale@mesabi-outfitters.example
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Casey Berg casey.berg@mesabi-outfitters.example
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Morgan Lind morgan.lind@mesabi-outfitters.example
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Riley Nest riley.nest@mesabi-outfitters.example0
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Avery Quinn avery.quinn@mesabi-outfitters.example
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Sam Koivisto sam.koivisto@mesabi-outfitters.example0
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Taylor Maki taylor.maki@mesabi-outfitters.example0
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Jamie Pelto jamie.pelto@mesabi-outfitters.example0
Conversation activity
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#1042 · POS1 receipt printer offline after power blip
IT North · Aug 17, 2026 11:05 AM
On-site complete. New cable installed and driver refreshed. Watching POS1 through today — reply here if anythi…
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#1048 · Shared drive slow when copying large photos
IT North · Aug 17, 2026 9:15 AM
Scheduled for Wednesday afternoon on-site to check cabling and share path. We’ll update this ticket afterward.…
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#1048 · Shared drive slow when copying large photos
Jordan Hale · Aug 17, 2026 8:50 AM
Marketing dump of product photos crawls on the shared folder. Can we look at switch/NIC or move that share?
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#1042 · POS1 receipt printer offline after power blip
Casey Berg · Aug 16, 2026 10:12 AM
Perfect — thank you. We’ll use POS2 as backup if it flakes again.
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#1042 · POS1 receipt printer offline after power blip
IT North · Aug 16, 2026 10:05 AM
Spooler cleared and the USB port was in a bad state. Printing works again for now. Scheduling a quick on-site …
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#1042 · POS1 receipt printer offline after power blip
IT North · Aug 16, 2026 9:28 AM
Thanks Casey — we’re on it. Checking the print spooler remotely now.
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#1042 · POS1 receipt printer offline after power blip
Casey Berg · Aug 16, 2026 9:14 AM
Receipt printer on POS1 won’t print after last night’s power flicker. Customers are waiting on paper slips.…
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#1038 · Need MFA reset for QuickBooks Online login
Avery Quinn · Aug 15, 2026 4:22 PM
Back in the office Monday morning — can we finish then?
Company tickets
| # | Subject | Requester | Device | Status | Billable | Est. cost | Updated |
|---|---|---|---|---|---|---|---|
| #1042 | POS1 receipt printer offline after power blip | Casey Berg | MESABI-POS1 | In progress | 1.50 h | $202.50 | Aug 17, 2026 11:05 AM |
| #1038 | Need MFA reset for QuickBooks Online login | Avery Quinn | MESABI-BOOK | Waiting | 0.50 h | $62.50 | Aug 15, 2026 4:22 PM |
| #1031 | Warehouse PC won’t wake from sleep | Morgan Lind | MESABI-WHSE | Open | — | — | Aug 12, 2026 8:05 AM |
| #1024 | Onboard seasonal hire laptop + Microsoft 365 | Jordan Hale | MESABI-OFFICE | Closed | — | — | Jul 30, 2026 3:40 PM |
| #1019 | Phishing email reported — payroll lookalike | Riley Nest | MESABI-POS2 | Closed | — | — | Jul 9, 2026 2:55 PM |
| #1007 | Server backup job failed twice overnight | Jordan Hale | MESABI-DC1 | Closed | 1.00 h | $125.00 | Jun 19, 2026 10:10 AM |
Environment snapshot
All devices| Device | Status | Open tickets |
|---|---|---|
| MESABI-POS1 | Online | 1 |
| MESABI-POS2 | Online | 0 |
| MESABI-POS3 | Online | 0 |
| MESABI-OFFICE | Online | 1 |
| MESABI-MGR | Online | 0 |
Account
BillingOpen balance $1,895.00 · Plan: Standard × 18 endpoints + Server Standard (~$1,700/mo)
YTD billable ≈ $390.00 · Client since 2023