New phone — lost Google Authenticator for QBO. Need help getting back in before month-end.
Ticket #1038
Waiting · Normal · Opened Aug 14, 2026 1:40 PM
Need MFA reset for QuickBooks Online login
Clients: Avery Quinn · avery.quinn@mesabi-outfitters.example (primary) · Mesabi Outfitters
Device: MESABI-BOOK
Ticket is billable for labor.
Billable support time
0.50 h billable · estimated cost $62.50 (at sample company rates)
| Date | Type | Hours | Est. cost | Notes |
|---|---|---|---|---|
| Aug 14, 2026 | Remote | 0.50 h | $62.50 | Verified identity + walked through authenticator reset |
Totals are estimates until invoiced. See Billing for company-wide support time.
Conversation
Reset path started. Avery — reply when you’re at MESABI-BOOK so we can finish enrollment together.
Back in the office Monday morning — can we finish then?